Technical Writer
Role Overview:
The Technical Writer is responsible for creating, maintaining, and improving technical documentation, including user manuals, guides, API documentation, and knowledge bases. The role requires strong writing, research, and collaboration skills to translate complex technical information into clear, concise, and user-friendly content.
Key Responsibilities:
Documentation Development & Maintenance
• Create and maintain technical documentation such as user manuals, installation guides, API documentation, FAQs, and knowledge bases.
• Develop clear and concise content that simplifies complex technical concepts for different audiences.
• Ensure documentation is up to date with the latest product and software releases.
Collaboration with Teams
• Work closely with engineers, product managers, and designers to gather technical information.
• Collaborate with QA and support teams to ensure documentation accuracy.
• Review and edit technical content created by subject matter experts.
Content Standardization & Quality Control
• Develop and follow style guides, templates, and best practices for technical documentation.
• Ensure documentation is consistent in tone, clarity, and formatting.
• Conduct usability testing to improve documentation effectiveness.
Tools & Technologies
• Use documentation tools such as Markdown, DITA, Confluence, MS Word, and Adobe FrameMaker.
• Work with version control systems (e.g., Git) to track documentation changes.
• Integrate visuals like diagrams, screenshots, and videos for better understanding.
Required Skills & Qualifications:
• Experience: 3+ years as a technical writer in IT, software, or engineering industries.
• Education: Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field.
• Writing Skills: Strong ability to write clearly, concisely, and accurately for technical and non-technical audiences.
• Technical Knowledge: Understanding of APIs, software development, and cloud-based platforms is a plus.
• Tools: Experience with documentation tools like Confluence, MadCap Flare, RoboHelp, or similar platforms.
Preferred Qualifications:
• Familiarity with Agile methodologies and working in an Agile development environment.
• Experience in writing API documentation and developer guides.
• Knowledge of programming languages (Python, Java, or similar) is a plus.
